In order for the guest to feel comfortable in the hotel, the service must be right in every area. Therefore, the hotel industry offers a variety of job opportunities, which you can see listed here - the additional titles already tell you something about the job:
Front Office Agent - "The Welcome Man"*
The front office agent is also called the receptionist and is the first point of contact for our guests. He checks them in, explains the house rules, processes reservations and is otherwise available to answer questions from the guest.
Night Audit - "The Night Owl"*
Our hotels are open 24/7, so the reception must also be manned at night. The night auditor takes care of all matters at reception at night: he makes security rounds, the end of the day and checks out the first guests in the morning or late arrivals late in the evening.
Chambermaid – “The Cleaning Fairy”*
The "cleaning fairies" are responsible for ensuring that the visiting card of the house, i.e. the rooms, is always presentable. With an eye for detail, they also discover small dust grains or hair in the sink.
Maid - "The Inspector"*
A housekeeper writes the housekeeping rosters, has an overview of the department (housekeeping) and checks the rooms for cleanliness. A room will only be released for arrival when the housekeeping lady has carried out the final check.
House technician – “The all-rounder”*
In a hotel and especially when there are many guests, there are of course little things that need to be repaired, renewed or replaced. The "all-rounder" changes lightbulbs, touches up wall paint or even seals bathroom tiles.
Chef / Kitchen Helper - "The Food Artist"*
Some of our hotels not only serve breakfast, but also lunch and dinner. In order to get our guests full at these mealtimes, we need cooks and hard-working kitchen helpers.
Service / breakfast staff - "The Pleasure Bringers"*
Our "pleasure bringers" work in our restaurants. Whether for breakfast or dinner, they greet our guests with a smile and offer them coffee or a glass of wine in the evening. They also regularly stock the buffet or serve the guest directly at the table.
Commercial activity in our head office
So that our hotels can also be looked after administratively, we have various specialist departments in our head office in Hamburg. Very different areas are located here, from IT to finance, property management, facility management, a central reservations department and human resources.
*The job title does not mean the male variant, but stands for the gender-neutral description of the profession. People are welcome regardless of gender, origin, sexual orientation and religion.