Service Center | Novum Hotels

Service Center

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Corona-Virus
Your booking
Hotel facilities

The wellbeing of our guests has been our top priority for over 30 years. It goes without saying that special measures are required in this particular situation. That is why we do our best every day to help you, even in times of pandemic to offer a comfortable stay as usual. But what do these measures mean for our guests?

The precautions in the overview:

  • arrow_forwardOn the safe side - even before arrival
    Developments in connection with the new type of corona virus as well as possible future restrictions are dynamic and unpredictable. In order to maintain your flexibility in this situation, we offer you our Best Flexible Rate and our new Semi Flex Rate with an adjusted cancellation period. So you not only keep full control over your reservation, but also benefit from a discount of up to 20% when booking directly. You can change or cancel your booking free of charge up to 72 hours before arrival.

    Of course we are also available to you personally should you have any questions about your reservation in connection with the current situation. You can reach us by email: corona@novum-hospitality.com or by phone at the service number: +49 40 600 8080 Our reservation center is there for you from Monday to Friday, from 8 a.m. to 9 p.m. and Saturday, Sunday and public holidays from 10 a.m. to 6.30 p.m.
  • arrow_forwardBest by far
    To protect our guests and employees, the recommended minimum distance of 1.5 meters between staff, guests and people who are not traveling together is maintained at all times. In areas where it is mandatory to wear a nose and throat protection, it must be worn in all public areas of the respective hotel. During check-in and check-out or in conversation with our reception staff, a distance protection made of plexiglass provides additional security.
  • arrow_forwardHygiene standards redefined
    Our guests and employees are required to exercise careful and regular hand hygiene and to comply with the cough-and-no-etiquette. For your safety, our employees are regularly informed about the latest hygiene requirements and trained accordingly. All surfaces in the public hotel area, including all sanitary facilities and room cards, are highly frequented and thoroughly cleaned. There are also numerous disinfectant stations for individual use in all of our hotels. In addition, guests receive a free hygiene set - consisting of a disposable face mask, disposable gloves and a disinfectant wipe - at the reception if required. We ensure that every guest room is adequately ventilated before occupancy and that the hotel linen is only cleaned using a washing process that ensures the highest possible level of security.
  • arrow_forwardHotel room
    The guest's room is cleaned daily. All surfaces in the hotel room, including the sanitary facilities, are cleaned with disinfectants. Should guests nevertheless not wish to have the room cleaned, they are asked to place the "Do not disturb" card on the door of their room.
  • arrow_forwardBreakfast
    So that our guests do not have to forego the first refreshment of the day despite limited catering options, we ensure that breakfast can be offered to them in all hotels. Please note that due to the current situation, this can currently vary in variety and nature. NOVUM Hospitality ensures that all externally supplied food and beverages are prepared in compliance with strict hygiene regulations.
  • arrow_forwardCashless payment & digital invoice management
    No matter if check in, door opening or check out - these processes are running contactless in some of our houses these days. In order to further minimize the risk of infection, we recommend that guests currently make their payments without cash. Some of our hotels also offer the option of a digital room key. So you can open your room door easily and hygienically via smartphone app.
    We will also be happy to issue your invoice in digital form.
  • arrow_forwardOpen hotels
    Due to the current travel restrictions, our product portfolio is severely limited. Please understand that we cannot welcome you to all of our hotels at this time. You can find information on temporary closures on the respective websites of our houses. Of course, the closure measures are limited in time, so that booking processes are possible at a later time. We are confident that we will be able to make our holistic accommodation offer available to you again as soon as possible and look forward to welcoming you to all our locations in Europe as usual in the future.
  • arrow_forwardGet there safely - Travel Restrictions & Government Advice


    NOVUM Hospitality is not responsible for the content of the websites listed above.
  • arrow_forwardEvents in our hotels
    Upon request and availability, we offer the possibility of planning conferences, seminars and other events in all reopened hotels with the appropriate premises, after having checked the feasibility beforehand. Of course, taking into account the local and nationwide requirements and possibilities.

    We implement the following hygiene measures in our hotels:
    • Event bookings are planned in advance in detail and exclusively carried out in compliance with the official requirements of the respective state government.
    • Regular disinfection of all surfaces by our employees as well as regular ventilation of the event rooms.
    • Hygiene requirements and information on handling COVID-19 will be addressed central points in the public areas. Hospitals are in the immediate vicinity and our staff are informed of the emergency numbers.
    • Disinfection stations are available in all public areas and in front of every conference room
    • Necessary clearance rules are made possible by expanding the area
    • A coordinated traffic and parking space concept for the arrival and departure of the event guests is guaranteed
    • Cashless payment of the events by invoice, deposit or directly on site in all Select Hotels with appropriate premises
    • Our employees wear masks and service gloves when they come into close contact with food and drinks. Coffee break components, lunch and dinner are offered as boxes or packed separately

We would be happy to help you personally

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Our contact
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Novum Hospitality
An der Alster 63
20099 Hamburg

phone +49 40 600 808 400
print +49 40 600 808 444
mail info@novum-hotels.com

Reservation center
phone +49 40 600 80 801
Monday to Friday, from 8 a.m. to 9 p.m. and Saturday, Sunday and public holidays from 10 a.m. to 6.30 p.m.

The hotels of NOVUM Hospitality offer you special service offers in cooperation with strong partners

Global Blue Currency Choice

ClimatePartner is one of the best services in climate protection, helping companies in all industries to create growth opportunities through voluntary climate protection.

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Paying in the Novum Hospitality hotels is neither now nor comfortabler. Since April 2014, guests in our hotels have been able to pay in their local currency.

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