Book all brands on our hotline at +49 40 6008080 Also ask about our Holiday Inn – the niu, Garner, and Candlewood Suites hotels
Currently, cyberattacks on online booking platforms are increasing. Please be careful, especially when providing your credit card information. We will never ask for payment details via WhatsApp, email, or phone.
Your questions will be answered here
Your booking
Hotel facilities
Are the NOVUM prices per person or per room?
Prices displayed on this website correspond to the cheapest available total price, based on traveling dates, hotel, rooms and no. of traveling persons. Prices may correspond to different room types or various services. All prices include the relevant country's VAT. Potential surcharges are to be paid directly at the hotel. Bookings are made in the local currency. Price displays in different currencies correspond to a rate conversion based on momentary exchange rates and is only intended for the purposes of comparison. Hotel classifications based on local, fix regulations and criteria.
I would like to change the address on the bill, how do I do that?
Please send your request directly to the hotel in question.
The request should contain the following information:
booked hotel
invoice number
desired address
your email address
additional message
We will send you, after receipt of your original invoice, immediately your amended invoice.
Can my company take over the accommodation costs?
Yes, the costs of accommodation can be covered by the company with the help of a reimbursement, in connection with a valid company credit card or a timely advance payment.
Price guarantee with money back promise
The NOVUM Hospitality Price Guarantee with Money Back Promise always guarantees you the best price. If you find a cheaper offer, we will refund the difference.
The “money back promise” applies to cheaper, regular Internet offers for equivalent rooms in your chosen or already booked hotel.
Just send us a screenshot within 24 hours via e-mail and the internet address of the cheaper offer at preisgarantie@novum-hospitality.com and we will refund the difference.
Pay conveniently in advance by bank transfer, PayPal, Sofortüberweisung or credit card. Not all payment methods are always possible for the booking. Please read the booking conditions when booking or ask our friendly reservation staff.
Rebooking within the free cancellation period is possible at no extra charge.
The reservation can be rebooked, subject to availability in the new travel period at the current rate, for a rebooking fee of 25 €. There is no reduction of the daily rate possible, the difference to the higher rate is borne by the guest.
Rebooking requests outside the free cancellation period or hot deal reservations can only be rebooked from the following portals:
Booking.com
HRS.de
cBooking (own homepage)
Hotel.de
Hamburg Tourism (HHT)
Unister / Ultranet (if a guest KK was specified when booking)
If there is a change in the number of guests within a booked room category after the free cancellation deadline or hot deal reservations, there is an additional charge of 20 € excluding breakfast for the 2nd person in the room.
IMPORTANT: These rules do not apply if the room category changes, e.g. from standard to double room.
What is a longstay offer?
We are happy to offer our guests, who plan a longer stay in our hotels of NOVUM Hospitality, a special offer on very special terms.
What is an early bird offer?
With a long-term travel planning, the anticipation increases, because early bookers are on the sunny side. Give us planning security, we grant you rich discounts. Think as early as possible when and where to go to your next city break and save money with the early bird discounts NOVUM Hositality hotels. The earlier you book, the bigger the discount for your dream city trip. Cancellations are not possible.
What does "non refundable" mean?
The full amount of the reservation will be charged immediately after booking from the credit card provided. The reservation can no longer be changed or canceled free of charge.
Are the displayed room rates guaranteed for the booking?
Yes. Any room rate you see at the hotel you selected is also guaranteed for your booking. If you book a longer stay, different rates may apply on individual days, which are automatically taken into account for your benefit, e.g. Weekend, seasonal and promotional prices. In this case, you will see the average price in the hotel list, on the booking page the individual daily rates are displayed.
What is a guaranteed booking?
By stating your credit card number, payment via PayPal or Sofortüberweisung, as well as the advance transfer (not always available), the booking is guaranteed and we keep the room or the whole night free for you. A free cancellation of the reservation is possible in special cases until 18 clock on the day of arrival. If canceled later or in case of no-show, 80% of the total price will be charged.
What is a standard booking?
The room will be kept free until 6 pm on the day of arrival. After 6 pm the reservation will be canceled automatically and free of charge. There is then no claim on the room(s).
On my bill, benefits were calculated incorrectly?
I am of the opinion that my billing was incorrectly billed or that my credit card was charged wrongly. Who can I contact to clarify this problem?
Gladly our Guest Relation Team will assist you with your request. Please send your request directly to Contact booked hotel or use our contact form below.
The request should contain the following information:
booked hotel
invoice number
Settled amount
exact text on the credit card statement
expected amount
date of purchase
your email address
additional message
You have charged my credit card.
Unfortunately, I can not assign this burden and need the bill.
Please send your request directly to the hotel in question.
The request should contain the following information:
exact booking text on the credit card statement
date of purchase
your email address
additional message
I booked for another guest ...
… but my name should not appear as a “guest” on the bill. Can you change this? If the name of the arriving guest changes, please inform the reservation or the hotel reception before invoicing. The reservation will be changed accordingly. A change of the guest name in hindsight is unfortunately not possible!
I lost my bill. How do I receive a new invoice?
We will send you your invoice copy immediately.
Please send your request directly to the hotel in question.
The request should contain the following information:
booked hotel
Name of the guest
Arrival and departure date
settled amount
Payment
your email address
additional message
Do I have to have breakfast at the hotel if the room rate includes breakfast?
If you have already booked breakfast at the time of booking, there is no possibility to cancel it.
When are the arrival and departure times at the hotel?
The rooms in our hotels are available from 14:00 on the day of arrival and must be vacated by 11:00 on the day of departure.
Are there smoking and non-smoking rooms in the hotels?
The hotels of the NOVUM Hospitality are implementing good intentions for the New Year 2013 and from 01.02.2013 will be a “non-smoking hotel group” throughout Germany.
A healthy sleep and rest begins in a healthy environment and hence smoking is prohibited in all hotel rooms and public areas of our hotel group.
However, in order to compensate, small areas for smoking are set up in selected areas.
Are pets allowed in NOVUM Hospitality hotels?
Dogs are very welcome in NOVUM Hospitality hotels.
Please note that only one dog is allowed per room. The cost is 15 EUR per night. Assistance dogs stay free of charge.
Are there allergic bedding, blankets or extra pillows?
Are available in the house and can be requested.
Is there a towel and linen change at the hotel?
The bed linen is changed every two days.
With the towels, the guest can decide himself when he wants to have changed them, he just has to lay them on the floor or in the tub.
Is there an ironing service at the hotel?
Yes, it is possible to get an iron and ironing board at the reception.
Can I receive toiletries at the hotel?
Toiletries such as cotton swabs or pads, disposable razors or toothbrushes, body lotion, shampoo and feminine hygiene kits are available upon request at the reception.
Is there free Wi-Fi in the hotel?
In the room area and in the public area of the hotel, Wi-Fi is free of charge.
At what times can I have breakfast at the hotel?
Our rich breakfast buffet is available from Monday to Sunday from 6:30 to 10:30.
Some hotels may vary in time, which you will be informed by our front desk staff. The exact breakfast times can also be found on the respective hotel pages of our homepage.
Is there a safe or secure storage option?
Please inquire at the reception of the respective hotel if you wish to store something in the safe.
To what extent do the hotel descriptions and offers from third-party providers apply?
We work directly with the following distribution partners:
Cities Marketing / Tourism Central
Online Travel Agencies (OTA)
Agoda
Booking
Expedia
HRS
HotelSpecial
Lastminute
Tour Operators / Whole Sale
Ameropa
AOVO
Bahnhit
FTI
High Life Reisen
Rail Tour Austria
Rail Tour Swiss
Thomas Cook
Sunair Vakanties
TUI (Hotelbeds)
Only with these direct distribution partners, we can ensure for you as a guest that all descriptions about our hotels and services are correct. For information provided by third parties and confirmed, we are not responsible or liable. We gladly accept this information by email and write to the corresponding booking agents gladly. From experience, however, we would like to inform you at this point that there is a correction of incorrect information in third-party only sluggish.
NOVUM HOSPITALITY + IHG | HOTELMARKEN
Holiday Inn – the niu: Eine Kooperation, die begeistert: einzigartiges Design trifft auf unvergessliche Gastfreundschaft. Holiday Inn Hotels und the niu haben sich zusammengeschlossen, um urbane Lifestyle-Hotelerlebnisse mit der Welt zu teilen.
Die 2017 durch uns gegründete und schnell wachsende Hotelmarke the niu begeistert Reisende durch ihre Hingabe zu lokalinspirierter Gastfreundschaft und über 40 individuell gestalteten Hotels. Ihr Design wird maßgeblich vom Standort, urbaner Kunst und popkulturellen Einflüssen geprägt. In Kombination mit Holiday Inn als „Most Trusted Brand in Travel“ und dem IHG One Rewards Loyalty-Programm dürfen sich Gäste auf unvergessliche Hotelerlebnisse freuen.
Alle GarnerTM Hotels bieten eine Wohlfühlatmosphäre für unbeschwerte Aufenthalte in einer Qualität und zu einem Preis, die Maßstäbe setzen. Zukünftig werden wir die Häuser der Marken Select Hotels, Novum Hotels sowie Yggotel in die IHG-Marke Garner überführen – und diese somit in Europa debütieren.
Die Studios und Zimmer im Apartment-Stil der Candlewood Suites verfügen über ein Schlafzimmer und eine voll ausgestattete Küche sowie ausreichend Platz, um sich bei längeren Aufenthalten rundum wohlzufühlen. Zukünftig werden wir unsere acora Living the City Apartmenthäuser unter dieser IHG-Marke führen.
voco Hotels zeichnen sich durch ein Aufenthaltserlebnis aus, das aufmerksam, modern und charmant ist. Jedes Hotel verfügt über seinen eigenen Stil und Charakter und bietet seinen Gästen einen dynamischen, geselligen Aufenthalt.
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